Terms of Service

CANDLE CARE

For optimal scent and performance, it is recommended our products, especially candles, be used within one year of purchase. Fragrances and other ingredients within our handmade products, like cosmetics have a limited shelf life. Use at your own risk.

SHIPPING

Scentsible Scents, Ltd ships anywhere in the United States, including Hawaii and Alaska. Most items are shipped within 2-3 business days.

Please keep in mind that all of our products are handcrafted, so please allow extra time during the months of September - December as this is our busiest time of the year.

You Control Your Shipping Costs

As the customer, you are in control of your shipping costs. All shipments are calculated by weight and "ship to" address. You are given several carriers from which to choose and the prices are displayed based on your desired speed of delivery.

All shipping charges are actual shipping charges. There are no added or hidden costs. We do not charge for boxes, packing materials or handling fees.

Shipping Discount/Free Coupons will only be applied to the lowest cost shipping method. If a coupon is used and a higher cost shipping method is selected the order will be shipped via the lease expensive shipping option.

ORDER CANCELLATION

If you have placed an order in error or simply change your mind, please notify us as soon as possible as once the order is packaged we cannot cancel any order.

RETURN POLICY

Should you receive any merchandise that is damaged during shipment, please contact Scentsible Scents, Ltd within 48 hours of receipt at:

You will need to keep the damaged goods and its original packaging in order for a claim to be filed with Scentsible Scents, Ltd and the carrier. Any merchandise that is damaged during the shipping process will be replaced at no cost to the customer. Any merchandise, which appears to be damaged due to customer's neglect, will not be replaced. Merchandise returned for any other reason will require authorization from Scentsible Scents, Ltd. Any merchandise returned without prior authorization will not be accepted or recognized.

PAYMENT OPTIONS

Scentsible Scents Ltd. sells its products through this secure Web site (CrowsLine.com) and accepts the following forms of payment:

  • Master Card
  • Visa
  • Discover
  • Cashier's Checks or Money Orders

PLEASE NOTE:
Shipments will be held until checks clear the bank. There is a $25 charge for all returned checks.

WHOLESALE / VENDORS

Interested in wholesale? Please call or send an e-mail. Let us know your location and interest.
As a courtesy to our existing wholesale customers, we will not sell to shops which exist near, or in the same vicinity as existing customers.

Though we would love to sell to everyone, we truly believe this sales practice is to the benefit of Scentsible Scents, Ltd and its customers.

LEGAL DISCLAIMER OF LIABILITY

IN NO EVENT SHALL SCENTSIBLE SCENTS, LTD, OR ANY OF ITS OFFICERS, EMPLOYEES, DISTRIBUTORS OR REPRESENTATIVES, BE IN ANY WAY LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, ARISING FROM OR RELATING TO THE USE OF OR INABILITY TO USE THIS SITE OR THE CONTENT, MATERIALS AND FUNCTIONS THEREOF, OR OF ANY LINKED WEB SITE, OR OTHERWISE RELATING HERETO, REGARDLESS OF WHETHER THE SAME ARE FORESEEABLE OR IF SCENTSIBLE SCENTS, LTD WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.